Privacy Policy

1. Who We Are

2. What Personal Data We Collect

We may collect the following types of personal data:

• Contact details: name, email, phone number, company
• Usage data: IP address, browser type, pages visited, access times
• Communication data: emails, form submissions, chat messages
• Payment information: billing details (via third-party processors)
• Client project data: any data shared during service delivery

3. How We Use Your Data

We process your data for the following purposes:

• To respond to inquiries or provide support
• To deliver and improve our services
• To communicate about project updates
• For analytics and performance monitoring
• To comply with legal and tax obligations
• With your consent – for email marketing or newsletters

4. Legal Bases for Processing

We process your data under the following legal bases:

• Contractual necessity
• Legal obligation
• Legitimate interest
• Consent (can be withdrawn at any time)

5. Cookies & Tracking

We use cookies and similar technologies to enhance your experience and collect analytics data. You can manage or reject non-essential cookies through our cookie settings banner. For more details, see our Cookie Policy.

6. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Trusted third-party service providers (e.g. hosting, analytics)
• Legal or regulatory authorities when required
• Subcontractors under NDA agreements

7. Data Storage & Security

We use reasonable technical and organizational measures to protect your data, including:

• HTTPS encryption
• Access control and permissions
• Secure EU-based or GDPR-compliant servers

8. Data Retention

We keep your data only as long as necessary to:

• Deliver our services
• Comply with legal obligations
• Resolve disputes or enforce agreements

After this, data is securely deleted or anonymized.

9. Your Rights Under GDPR

You have the right to:

• Access your data
• Correct inaccurate information
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Withdraw consent at any time
• File a complaint with the Bulgarian Commission for Personal Data Protection (CPDP)

To exercise your rights, contact us at office@chainmatic.ai.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

11. Contact

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Chainmatic Ltd.
Sofia, Bulgaria, Todorini kukli 87V, 1517
Email: office@chainmatic.ai
Website: chainmatic.ai