Refund Policy
Effective Date: 11.04.2025
This Refund Policy outlines the terms under which Chainmatic Ltd. ("we", "us", or "our") handles payments and refund requests for our services and digital products.
By purchasing our services or digital products, you acknowledge and agree to the terms below.
1. No Refunds
Due to the nature of our services — which include AI automation, consultancy, development, and digital product delivery — all sales are final. We do not offer refunds, returns, or exchanges after a purchase has been completed.
This policy applies to:
- Consulting services
- Custom AI automation or development work
- Digital products or downloadable content
- SaaS subscriptions or platform access
2. Payment Processing
We process payments securely via trusted third-party providers including myPOS and Stripe. Your payment details are never stored on our servers.
If a transaction fails, is declined, or experiences technical issues, please contact us at office@chainmatic.ai and we will assist you.
3. Chargebacks
Unauthorized chargebacks are considered a breach of this policy. If you believe a charge was made in error, please contact us directly so we can resolve the issue amicably.
4. Exceptions (If Applicable)
In rare cases, and solely at our discretion, we may offer partial refunds or service credits if:
- We are unable to deliver the service due to internal issues
- There was a duplicate payment or processing error
5. Contact
If you have questions about this Refund Policy, or believe you are eligible for an exception, please contact us at:
Chainmatic Ltd.
Sofia, Bulgaria, Todorini kukli 87V, 1517
Email: office@chainmatic.ai
Website: chainmatic.ai